Terms and Conditions

📌 1. General Information & Strategic Alliance

These Terms and Conditions apply strictly to all bundled "Dive and Stay" packages, digital bookings, and transactions processed through this Website or any of the four (4) authorized digital web domains owned and operated by SIGNATURE SCUBA SINGAPORE PTE. LTD. (the "Company") in strategic alliance with Signature Scuba Group Lombok (the "Group").

Under a centralized strategic business alliance, these high-value packages are executed across the following partner networks and properties:

• Thamarind Resort Gili Gede: Explicitly provides all on-site resort accommodations, guest lodging infrastructure, hospitality management, and daily resort-side meals. Please note that Thamarind Resort Gili Gede maintains its own independent resort terms, conditions, and house rules governing guest stays, which apply fully to all occupants, including non-diving guests, accompanying family members, and general travelers.
• Signature Scuba Group Lombok: Explicitly manages and executes all professional scuba diving activities, equipment rentals, certified PADI/SSI training courses, and marine excursions across its regional centers (Gili Trawangan, Kuta Lombok, Sekotong, and Gili Gede).
• Signature Scuba Lombok HQ & Admin Office: Coordinates centralized island logistics, reservations, and back-office ground management.

By utilizing these web domains or executing a booking with SIGNATURE SCUBA SINGAPORE PTE. LTD., you explicitly confirm that you have read, understood, and unreservedly accepted these Terms and Conditions.

📅 2. Booking & On-Site Operational Regulations

• Local Legal Compliance: While booking transactions and online merchant processing are managed in Singapore, all guests acknowledge that the physical resort lodging at Thamarind Resort Gili Gede and all deep-sea water activities take place in Indonesia and are subject to the local ordinances of West Nusa Tenggara and the federal laws of the Republic of Indonesia.
• Age Limits: You must be at least 18 years of age to legally execute a booking. Minors require written parental or legal guardian consent and must be supervised on-site in accordance with Indonesian maritime safety rules.
• Accurate Information: You agree to provide accurate, current, and complete personal information, including legal names, contact data, medical declarations, and valid billing profiles.

💰 3. Payment, Pricing & Multi-Currency Gateway Protocols

• Authorized Merchant of Record: All online transactions, credit/debit card capturing, and multi-currency processing are managed via Stripe Singapore, with SIGNATURE SCUBA SINGAPORE PTE. LTD. (UEN: 202640636N) acting as the sole, authorized Merchant of Record across all four websites.
• Currency Architecture: Base prices may be displayed on our websites in Indonesian Rupiah (IDR), Singapore Dollars (SGD), or United States Dollars (USD) for convenience. Clearings and cross-border disbursements are settled via our Wise Business multi-currency accounts.
• Cardholder Fee Disclaimer: The Company and its regional alliance partners are not liable for, and will not reimburse, any foreign exchange variance, conversion margins, or cross-border transaction fees levied by your local card-issuing bank.
• Deposits: Full payment or a 30% deposit is required at booking depending on service type. A 30% non-refundable deposit applies to all group bookings (6+ guests) and peak season reservations.

🔄 4. Cancellations, Refunds & Operational Standards

PART A: Standard Individual Bookings

Applies to standard diving courses, fun dives, DSD experiences, and island trips across Gili Gede, Gili Trawangan, and Kuta Lombok.

• 🟢 Free Cancellation (Full Payment): Up to 14 days before arrival → 100% full refund. No cancellation charges apply.
• 🟡 Free Cancellation (Deposit Only): Request at any time before event begins → 90% refund of deposit. 10% retained to cover Stripe gateway fees and administrative account setups.
• 🟠 Partial Refund Window: Between 14 days and 7 days before arrival → 75% refund (25% charge applied).
• 🔴 Non-Refundable Period & No-Shows: Within 7 days of arrival or No-Show → 0% refund (100% charged). Digital credit voucher may be offered at our discretion.

PART B: Special Group & Event Bookings

Applies to advanced custom requests, group reservations of 6+ guests, liveaboard charters, and special events.

• Deposit Non-Refundable: The deposit is strictly non-refundable under all circumstances.
• Cancellation Within 7 Days: 100% non-refundable (0% refund).
• Date Changes: Request at least 2 months prior to the original event date.
• Full Payment Cancellations: Accepted if submitted at least 1 month before the event date.
• Refund Amount: Refund issued for total paid minus any discounts applied.

PART C: Weather, Environment & Local Disruptions

• Weather / Safety Cancellation by Operator: 100% full refund or reschedule without extra charge if cancelled due to unsafe conditions.
• Force Majeure & Natural Disasters: No cash refunds for cancellations caused by natural disasters or force majeure events.

PART D: How the Cancellation Process Works

• STEP 1: Guest requests cancellation via WhatsApp, email, or in person at any office hub (Gili Gede / Gili Trawangan / Kuta Lombok).
• STEP 2: Timing is audited to define the correct refund percentage tier.
• STEP 3: Deductions are calculated and final refund amount is confirmed.
• STEP 4: Refunds are processed through Stripe/Wise within seven (7) business days.
• STEP 5: A formal confirmation email is dispatched with an itemized receipt layout.

The Guest Cancellation Confirmation Email Includes: Cancellation Date, Original Booking Details, Refund Amount, Charges Applied, Payment Method, Estimated Refund Timeline (5–10 business days), Policy Reference, and Support Contact.

✏️ 5. Date Changes & Room Availability Protections

Standard Room Accommodation Date Changes

• Date-change requests must be submitted at least 14 days prior to arrival and are subject entirely to room availability.
• Dive Booking Validity: 100% of your diving activity booking remains completely valid.
• Unavailability Protection: If rooms are not available, we offer a 90% refund of your room payment portion. You may book another hotel independently and continue your diving activities seamlessly with our crews.

Premium "Dive & Stay" Package Date Changes

• Date-change requests are permitted up to seven (7) days prior to arrival, subject to room availability at Thamarind Resort Gili Gede. If rooms are available on your preferred dates, no change fees apply.
• Special Package Exception: If your date change request cannot be accommodated due to room unavailability, we will assist by recommending alternative properties in our immediate vicinity.
• Accommodation Component Refund: If the change cannot be accommodated due to room unavailability, we will refund 50% of your accommodation fee component. This 50% refund applies regardless of when the change request is made (even if submitted well in advance). All discounts applied to your diving activities remain 100% valid and unaffected.

🩺 6. Diving Medical & Safety Requirements

• All participants must complete a medical declaration form prior to diving at our facilities. Certain medical conditions require a licensed physician's written approval.
• Participants must be able to swim and be comfortable in deep water.
• Certified divers must present a valid physical or digital certification card (PADI, SSI, or equivalent).
• The Company, Group, and affiliate on-site management teams reserve the absolute right to refuse participation if safety standards cannot be met, with applicable refunds calculated according to our cancellation matrix.
• Alcohol consumption before or during active diving activities is strictly prohibited by local maritime regulations.

⚠️ 7. Customer Responsibilities

By using our services, you agree that:

• All information provided (including medical history) is completely accurate and complete.
• You will strictly comply with all safety instructions provided by our dive instructors and maritime guides.
• You will arrive on time for your scheduled dive briefing and boat departure at our designated beach hubs. Late arrivals may result in missed dives without option for refund.
• Mandatory Insurance: You are entirely responsible for securing your own active personal travel insurance. Specialized scuba diving insurance (e.g., DAN - Divers Alert Network) that explicitly covers hyperbaric chamber treatments and regional maritime medical evacuations is highly recommended to protect your booking.

⚖️ 8. Liability & Local Environmental Regulations

• Participation in scuba diving and related activities involves inherent risks including but not limited to decompression sickness, marine life encounters, and environmental hazards.
• SIGNATURE SCUBA SINGAPORE PTE. LTD., Signature Scuba Group Lombok, Thamarind Resort Gili Gede, their directors, and their affiliate properties shall not be held liable for: personal injury, loss, or damage resulting from failure to follow safety instructions; loss or damage to personal belongings; or service disruptions due to weather, port closures, or other unforeseen circumstances.
• Guests are solely responsible for paying local marine park conservation taxes and zoning entry fees required under Indonesian Environmental Law.

🔐 9. Privacy and Data Protection

We are committed to protecting your privacy. By using our Website and making a booking, you consent to the collection and secure processing of your personal and billing data as outlined in our Privacy Policy and in accordance with the Singapore Personal Data Protection Act (PDPA).

Your information will only be used for booking transactions via Stripe, medical safety, dive certification validation, and operational logistics. Medical information is kept strictly confidential.

🏛️ 10. Governing Law and Dispute Jurisdiction

These Terms and Conditions, all digital transactions, and any credit card chargeback disputes arising in connection with them shall be governed by, interpreted, and construed exclusively in accordance with the substantive laws of the Republic of Singapore.

Any legal claims, actions, or disputes arising directly out of your booking services shall be subject to the exclusive jurisdiction and venue of the courts of Singapore.

📞 Have questions about our terms or need assistance?

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