Cancellation & Refund Policy

This cancellation and refund policy outlines how charges are applied based on when a booking is cancelled.

Please read the following steps and policy details carefully before making or cancelling a reservation.

Cancellations and Refunds

Thamarind Resort Gili Gede – Clear, fair cancellation terms for your peace of mind.

✅

Free Cancellation

Up to 7 Days Before Arrival

Guests may cancel their booking up to 7 days before arrival and receive a full refund. No charges will apply.

🔄

Partial Refund

7 Days to 2 Days Before Arrival

Cancellations made between 7 days and 2 days prior to arrival will incur a charge of 25% of the total booking price. Guest receives 75% back.

❌

Non-Refundable

Within 2 Days or No-Show

Cancellations made within 2 days of arrival, or failure to show up, will result in a 100% charge of the booking amount.

⭐

Special Bookings

Certain bookings, such as group reservations or special events, may require a non-refundable deposit. This will be clearly communicated at the time of booking.

📋 How Cancellations & Refunds Work

1Guest Requests Cancellation — Through our platform, email, or directly with the resort.

2Check Timing of Cancellation — Days before arrival decide refund: +7 days → Full refund | 7–2 days → 25% charge | <2 days / no-show → 100% charge.

3Apply the Correct Charge — Calculate deductions, confirm final refund amount.

4Process the Refund — Using original payment method (few business days depending on provider).

5Special Booking Conditions (if applicable) — For group/special events, non-refundable deposit portion is not refunded.

6Confirmation to Guest — We send cancellation date, refund amount, charges applied, and estimated timeline.

📞 Need help with a cancellation or refund request?

Contact Abdullah directly

📱 WhatsApp +62 818 0360 0068 ✉️ thamarindresortgede@gmail.com

We aim to respond within 24 hours

Thamarind Resort Gili Gede – Cancellations and Refunds Policy v1.0