Privacy Policy

📋 1. Information We Collect

We collect various types of information to provide safe diving services, clear administrative logs, and process global merchant payments:

• Personal Identity Information: When you book a "Dive and Stay" package or course, we collect your full legal name, email address, phone number, and physical billing address.
• Manifest & Passport Logs: We collect valid passport or national identity numbers, which are strictly required to verify maritime manifests for local port authority harbor masters and register corporate dive certifications.
• Medical & Safety Declarations: We collect confidential health and medical history data to ensure safety compliance before you enter the water.
• Secure Financial Data: All online transactions, domain-driven data collection, and multi-currency processing are managed via Stripe Singapore, with SIGNATURE SCUBA SINGAPORE PTE. LTD. acting as the sole, authorized Merchant of Record. All payment data is encrypted and captured directly by our authorized merchant processors; we do not store raw credit card numbers on our internal web servers.
• Technical Non-Personal Information: We automatically collect standard traffic data when you visit our sites, including your IP address, browser type, device profiles, referring websites, and pages viewed.
• Cookies and Tracking: We utilize cookies to remember your display preferences, maintain active checkout shopping carts, and track generalized site usage. You can manage or disable cookie configurations through your personal browser settings.

⚙️ 2. How We Use Your Information

Your collected data is processed strictly for operational safety, cross-border commerce, and compliance requirements:

• Diving & Hospitality Service Execution: To process digital bookings, schedule your dive boat manifests, manage room allocations at Thamarind Resort Gili Gede, and register student data with international training agencies (PADI/SSI).
• Medical Safety & Emergency Response: To review medical fitness parameters prior to boat departures. Health data is handled with absolute confidentiality and is only disclosed to medical professionals during emergency hyperbaric or evacuation events.
• Cross-Border Banking Processing: To clear transactions securely and process disbursements through Stripe Singapore and our Wise Business multi-currency banking tracks running from Singapore.
• Operational Messaging: To transmit booking confirmations, transaction receipts, real-time weather alerts, dive schedule updates, or optional promotional newsletters. You may opt out of promotional emails at any time via the unsubscribe link.

🤝 3. How We Share Your Information

We do not sell, rent, lease, or trade your personal data to third-party advertising brokers. Your information is shared only with trusted entities necessary to complete your travel operations:

• Financial Service Networks: We share necessary transaction data with Stripe Singapore and Wise Business to verify credit cards, prevent fraud, and settle cross-border accounts.
• Resort Accommodation Sharing: We securely share booking data, occupant names, and room duration logistics directly with the management team at Thamarind Resort Gili Gede to fulfill your hospitality bookings.
• Dive Certification Bodies: Student training data, log summaries, and identity markers are shared directly with diving bureaus (e.g., PADI or SSI) to finalize your permanent digital diving certifications.
• Local Authorities & Compliance: We disclose required identity data to government bodies, port authority harbor masters, and law enforcement agencies when mandated by the laws of Singapore or the Republic of Indonesia (such as West Nusa Tenggara provincial maritime registers).
• Emergency Medical Entities: In the event of a diving accident or emergency travel situation, your medical declarations and identity data will be immediately turned over to local rescue teams, hyperbaric chamber operators, and insurance coordinators to ensure swift medical attention.

🔒 4. Data Security and Protection Standards

We implement industry-standard corporate security protocols to safeguard your personal files. All credit card processing occurs within a fully encrypted, PCI-DSS compliant environment managed directly by Stripe. Physical dive waivers, medical forms, and passport manifests are maintained in secure databases accessible only to authorized instructors and executive administrators.

Please note that while we maintain strict protocols, no digital transmission over the internet can be guaranteed as 100% secure.

✅ 5. Your Legal Rights and Choices

Under the Singapore Personal Data Protection Act (PDPA), you retain explicit rights over your personal data files, which you may exercise at any time by contacting our data compliance officer:

• Right to Access: You may request a transparent digital transcript detailing all personal records we hold regarding your identity.
• Right to Correction: You may request immediate adjustments or spelling corrections to inaccurate personal profiles, email addresses, or dive certification data.
• Right to Deletion: You may request the permanent deletion of your personal records from our digital marketing files. Please note that certain historical transaction data, student certification files, and signed liability waivers must be permanently retained to satisfy global maritime legal frameworks and corporate tax accounting rules.
• Right to Opt-Out: You can halt any automated promotional communications by selecting the "Unsubscribe" button located within our digital message footers.

🌐 6. Third-Party Web Links

Our websites contain operational links to external reservation tools, social media networks, and global diving agency portals. This Privacy Policy applies solely to digital platforms managed directly by Signature Scuba Singapore PTE. LTD. We do not accept liability for the data privacy compliance protocols of external third-party domains.

👶 7. Minors and Children's Privacy

Our core deep-sea scuba diving courses are not intended for children under ten (10) years of age, in accordance with global training agency guidelines. For any minors participating in discovery dives or junior courses, explicit written parental or legal guardian consent must be provided during the registration process. We do not knowingly gather data from children under 13 without verifiable parental authorization.

📝 8. Policy Amendments

We reserve the right to modify or adjust this Privacy Policy at any time to reflect changing international tax frameworks, updated data handling software, or revised maritime zoning rules. All updates become legally binding across all active web domains immediately upon public posting.

🏛️ 9. Governing Law & Data Contact Hub

This Privacy Policy, along with all data handling workflows, is governed exclusively by the substantive laws of the Republic of Singapore.

For any official questions regarding data tracking, cookie opt-outs, or to submit a formal data correction request, please find our official entity coordinates below:

• Website Platform, Domain & Gateway Operator: Signature Scuba Singapore Pte. Ltd. (UEN: 202640636N)
• Physical Diving Operations Partner: Signature Scuba Gili Gede
• Premium Hospitality Accommodation Infrastructure: Thamarind Resort Gili Gede

📬 Any questions about your privacy or personal data?

Contact us directly

We aim to respond within 24 hours