Cancellations & Refunds Policy

⚠️ Important Policy Notice: Dual-Track Reservations & Third-Party Bookings

Please take note that these cancellation terms apply strictly to bundled "Dive and Stay" packages and specialized dive events purchased through the digital platforms owned, hosted, and operated by Signature Scuba Singapore Pte. Ltd.

Independent Resort Stays & Third-Party Websites: Thamarind Resort Gili Gede maintains its own completely independent cancellation, deposit, and refund policies for general hotel guests who book standard room-only accommodations directly with the hotel or via third-party travel websites (e.g., Booking.com, Agoda, Expedia, etc.). If you booked your room independently through a third-party platform without a diving package, your reservation is subject entirely to the specific cancellation terms listed on that third-party website. Signature Scuba does not manage, alter, or accept liability for bookings made outside our authorized domains.

📋 Standard Individual Bookings Policy

Applies to individual day-excursions, daytime diving courses (Open Water, Advanced, Rescue, Divemaster), guided fun dive trips, DSD experiences, spearfishing, local transport, and island-hopping services.

✏️ Standard Accommodation Date Change Policy

• Modification requests subject to room availability up to 14 days before arrival.
• Your diving activities booking remains 100% valid and will be moved to new dates free of charge, subject to availability.
• If rooms are not available, we offer an immediate 90% refund of your room payment portion.

⭐ Premium "Dive and Stay" Package Policy

Bundled packages combine custom accommodation blocks at Thamarind Resort Gili Gede with dedicated dive boat spaces.

• Date-change requests permitted up to 7 days prior to arrival, subject to room availability. No fees if rooms available.
• If unable to accommodate, we assist with alternative properties nearby.
• ⭐ Special Exception: If date change cannot be accommodated due to room unavailability, we refund 50% of your accommodation fee. This applies regardless of when the request is made. Diving discounts remain 100% valid.

🎯 Special Group & Event Bookings (6+ Guests)

Includes group reservations, private charters, liveaboard charters, and special events.

• Deposit Non-Refundable: Strictly non-refundable under all circumstances.
• Cancellation Within 7 Days: 100% non-refundable (0% refund).
• Date Changes: Request at least 2 months before original event date.
• Full Payment Cancellations: Accepted if submitted at least 1 month before event date.
• Refund Amount: Refund issued for total paid minus any discounts applied.

🌊 Environmental Factors & Operator Protection

🔄 How the Cancellation & Refund Process Works

📨 Guest Cancellation Confirmation Email Includes

🤝 Book With Confidence — Our Fair Policy Assurance

We understand travel plans can change unexpectedly due to severe illness or family crises. If you face an emergency, contact us immediately. While we must maintain strict commercial rules, our management team will evaluate genuine emergencies to offer flexible rebooking or future stay credits where capacity allows. Travel insurance is always recommended. ✈️🛡️

🏛️ Governing Law and Dispute Jurisdiction

These Terms and Conditions, all digital transactions, and any credit card chargeback disputes arising in connection with them shall be governed by, interpreted, and construed exclusively in accordance with the substantive laws of the Republic of Singapore. Any legal claims, actions, or disputes arising directly out of your booking services shall be subject to the exclusive jurisdiction and venue of the courts of Singapore.

📞 Need help with a cancellation or refund request?

We aim to respond within 24 hours